Oct 3, 03:47 UTC
Resolved -

On October 3rd, between approximately 10:00 PM and 11:30 Eastern, the Copilot service experienced degradation due to an issue with our upstream provider. Users encountered elevated error rates when using the following Claude models: Claude Sonnet 3.7, Claude Opus 4, Claude Opus 4.1, Claude Sonnet 4, and Claude Sonnet 4.5. No other models were impacted.

The issue was mitigated by temporarily disabling affected endpoints while our provider resolved the upstream issue. GitHub is working with our provider to further improve the resiliency of the service to prevent similar incidents in the future.

Oct 3, 03:47 UTC
Update - This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.

Oct 3, 03:04 UTC
Update - The upstream provider is implementing a fix. Services are recovering. We are monitoring the situation.

Oct 3, 02:42 UTC
Update - We’re seeing degraded experience across Anthropic models. We’re working with our partners to restore service.

Oct 3, 02:41 UTC
Investigating - We are investigating reports of degraded performance for Copilot

Oct 6, 09:19 UTC
Resolved - On October 6, 2025, between 8:05 UTC and 09:00 UTC, for our GitHub Enterprise Cloud - EU installation, our job queueing service was degraded for 55m, resulting in delays to Actions workflow runs, jobs, and related checks. This impacted 100% of workflow runs and jobs that were queued during that period of time. The customer impact was an inability to merge PRs on repositories with branch protections. This was caused by an intermittent networking issue which our job queueing service did not gracefully recover from.

This incident was resolved by a manual redeploy of the job queueing service.

To reduce our time to detection, we have repaired the monitor that should have caught this error earlier. Additionally, we are investing in self-healing mechanisms to prevent similar failure modes in the future.

Oct 6, 09:19 UTC
Update - Actions is now in full recovery and delayed workflow runs and job updates are being processed again. We will continue to monitor and provide a full report once root cause analysis is complete.

Oct 6, 09:09 UTC
Update - We've applied a mitigation to unblock running Actions. We are seeing improvements in telemetry and are monitoring for full recovery.

Oct 6, 08:51 UTC
Update - We're observing increased delay in processing workflow runs and job updates for GitHub Actions and have begun investigation. This is currently affecting all runs in the prod-sdc-01 stamp.

Oct 6, 08:45 UTC
Investigating - We are investigating reports of degraded performance for Actions

Oct 17, 14:12 UTC
Resolved - On October 17th, 2025, between 12:51 UTC and 14:01 UTC, mobile push notifications failed to be delivered for a total duration of 70 minutes. This affected github.com and GitHub Enterprise Cloud in all regions. The disruption was related to an erroneous configuration change to cloud resources used for mobile push notification delivery.

We are reviewing our procedures and management of these cloud resources to prevent such an incident in the future.

Oct 17, 14:01 UTC
Update - We're investigating an issue with mobile push notifications. All notification types are affected, but notifications remain accessible in the app's inbox. For 2FA authentication, please open the GitHub mobile app directly to complete login.

Oct 17, 13:12 UTC
Investigating - We are currently investigating this issue.

Oct 22, 17:35 UTC
Resolved - From 00:00 UTC October 20 2025 to 17:11 UTC October 22 2025, a subset of customers who initiated a trial of GHEC with Data Residency experienced a delay in the provisioning of their GHEC-DR instance. This was caused by timeouts from an inefficient request between internal GitHub services used to create and host SSL certificates for GHEC-DR customer domains. This request has been replaced with a more performant one, and all 77 instances that were impacted have been provisioned successfully. Additionally, we are enhancing the monitoring of GHEC-DR instance provisioning for faster detection.

Oct 22, 17:35 UTC
Update - We have now recovered and will resolve this incident.

Oct 22, 16:45 UTC
Update - We have applied a mitigation and are monitoring for recovery.

Oct 22, 14:33 UTC
Update - We have identified the problem and are working on a mitigation. We will provide further updates as we have them.

Oct 22, 14:03 UTC
Update - We are currently experiencing disruptions with the GHEC with Data Residency signup process. Some requests to provision new GHEC with Data Residency enterprises will not complete at this time. We are investigating and will provide further updates as we have more information

Oct 22, 13:56 UTC
Investigating - We are currently investigating this issue.

Oct 24, 10:27 UTC
Resolved - On October 24th, 2025, between 09:00 UTC and 10:10 UTC, GitHub Enterprise Cloud with Data Residency in the EU experienced degraded performance. During this time, approximately 13% of GitHub Actions runs failed and an additional 18% were delayed by more than 5 minutes. Around 2% of authorization service requests failed, resulting in instability for a small number of users viewing user-owned resources. Copilot services also saw degradation, with around 14% of requests to Copilot failing during this time period.

The incident was caused by an unexpected load pattern in GitHub Actions, which led to instability in the service and some shared dependencies. We mitigated the issue by identifying and blocking the actors responsible for this pattern. We are working to improve the resilience of our services to unusual load scenarios and are pursuing performance optimizations to help prevent similar incidents in the future.

Oct 24, 10:27 UTC
Update - All services have recovered fully. Thank you for your patience as we diagnosed and mitigated this.

Oct 24, 10:16 UTC
Update - Most services have recovered with some lingering impact seen with Code Scanning features. We will keep the incident open until we are confident all impact has been resolved.

Oct 24, 10:15 UTC
Update - API Requests, Actions and Copilot are operating normally.

Oct 24, 10:06 UTC
Update - We are now seeing recovery across the platform with services soon to return to green. Once we are completely confident in recovery we will resolve the incident.

Oct 24, 09:39 UTC
Update - We are seeing increase in 5xx errors across Actions, Copilot and GitHub API. We are investigating and are working towards mitigation. Will continue to share updates as we progress.

Oct 24, 09:27 UTC
Update - Copilot is experiencing degraded performance. We are continuing to investigate.

Oct 24, 09:26 UTC
Update - API Requests is experiencing degraded performance. We are continuing to investigate.

Oct 24, 09:25 UTC
Investigating - We are investigating reports of degraded performance for Actions

Oct 24, 14:20 UTC
Resolved - On UTC Oct 24 2:55 - 3:15 AM, eu.githubstatus.com was unreachable due to service interruption with our status page provider.
During this time, GitHub systems were not experiencing any outages or disruptions.
We are working our vendor to understand how to improve availability of eu.githubstatus.com.

Oct 29, 23:15 UTC
Resolved - On October 29th, 2025 between 14:07 UTC and 23:15 UTC, multiple GitHub services were degraded due to a broad outage in one of our service providers:

- Users of Codespaces experienced failures connecting to new and existing Codespaces through VSCode Desktop or Web. On average the Codespace connection error rate was 90% and peaked at 100% across all regions throughout the incident period.
- GitHub Actions larger hosted runners experienced degraded performance, with 0.5% of overall workflow runs and 9.8% of larger hosted runner jobs failing or not starting within 5 minutes. These recovered by 20:40 UTC.
- The GitHub Enterprise Importer service was degraded, with some users experiencing migration failures during git push operations and most users experiencing delayed migration processing.
- Initiation of new trials for GitHub Enterprise Cloud with Data Residency were also delayed during this time.
- Copilot Metrics via the API could not access the downloadable link during this time. There were approximately 100 requests during the incident that would have failed the download. Recovery began around 20:25 UTC.

We were able to apply a number of mitigations to reduce impact over the course of the incident, but we did not achieve 100% recovery until our service provider’s incident was resolved.

We are working to reduce critical path dependencies on the service provider and gracefully degrade experiences where possible so that we are more resilient to future dependency outages.

Oct 29, 16:17 UTC
Investigating - We are investigating reports of degraded performance for Actions

Nov 12, 23:04 UTC
Resolved - On November 12, 2025, between 22:10 UTC and 23:04 UTC, Codespaces used internally at GitHub were impacted. There was no impact to external customers. The scope of impact was not clear in the initial steps of incident response, so it was considered public until confirmed otherwise. One improvement from this will be improved clarity of internal versus public impact for similar failures to better inform our status decisions going forward.

Nov 12, 22:51 UTC
Update - We are continuing to investigate connectivity issues with codespaces

Nov 12, 22:26 UTC
Update - We are investing reports of codespaces no longer appearing in the UI or API. Users may experience connectivity issues to the impacted codespaces.

Nov 12, 22:26 UTC
Investigating - We are currently investigating this issue.

Nov 17, 19:08 UTC
Resolved - From Nov 17, 2025 00:00 UTC to Nov 17, 2025 15:00 UTC Dependabot was hitting a rate limit in GitHub Container Registry (GHCR) and was unable to complete about 57% of jobs.

To mitigate the issue we lowered the rate at which Dependabot started jobs and increased the GHCR rate limit.

We’re adding new monitors and alerts and looking into more ways to decrease load on GHCR to help prevent this in the future.

Nov 17, 18:54 UTC
Update - We continue to see recovery and dependabot jobs are currently processing as expected.

Nov 17, 18:18 UTC
Update - We are applying a configuration change and will monitor for recovery.

Nov 17, 17:50 UTC
Update - We are continuing to investigate dependabot failures and a configuration change to mitigate.

Nov 17, 17:15 UTC
Update - We are investigating dependabot job failures affecting approximately 50% of version updates and 25% of security updates.

Nov 17, 16:52 UTC
Investigating - We are currently investigating this issue.

Nov 26, 16:49 UTC
Resolved - On November 26, 2025 between 16:07:00 UTC and 16:49:00 UTC multiple services were degraded in the Sweden-based GHEC-DR, with ~10% of requests receiving a 5xx error response.

This was due to an increased usage from a single customer who was performing a migration on the Sweden GHEC-DR, which increased the amount of internal data processed by Billing. Attempts to mitigate the problem by increasing the rate limit caused a capacity exhaustion on the internal load balancer which caused a wide spread impact across other APIs and services. The incident was finally resolved by increasing the capacity of the internal load balancer.

Due to this incident, ~25% of customers in Sweden GHEC-DR saw lower usage in their Billing pages and invoices from November and December, and will be notified individually.

We are focused on improving our capacity to manage future usage spikes, including isolating the impact from a single customer's disproportionate resource consumption. Our goal is to identify and implement earlier mitigation strategies to prevent recurrence of such issues.

Nov 26, 16:33 UTC
Update - Git Operations is experiencing degraded performance. We are continuing to investigate.

Nov 26, 16:27 UTC
Investigating - We are investigating reports of degraded performance for API Requests, Actions and Issues

• Conversations (Operational)

• Conversations (Operational)

• Conversations (Operational)

• Codex (Operational)

• Conversations (Operational)

• GPTs (Operational)

• Connectors (Operational)

Oct 8, 12:59 EDT
Resolved - This incident has been resolved.

Oct 8, 12:58 EDT
Update - We are continuing to monitor for any further issues.

Oct 8, 10:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 8, 09:39 EDT
Investigating - Account signups are unavailable at this time. We are working to resolve the issue.

Oct 20, 16:27 EDT
Resolved - The Onshape learning center is currently responding correctly. We will continue to monitor the situation and update here as we get more information.

Oct 20, 14:12 EDT
Monitoring - Due to the ongoing issues with AWS, the Onshape learning center is not consistently responding. We are monitoring the situation. There are currently no issues with the Onshape service itself.

Oct 29, 20:30 EDT
Resolved - This incident has been resolved. https://www.onshape.com is resolving normally in all regions.

Oct 29, 12:54 EDT
Identified - Our website hosting provider has confirmed that there is an issue with hosting outside of the US. We are working with the provider to resolve the situation. https://cad.onshape.com is unaffected.

Nov 4, 18:09 EST
Resolved - This incident has been resolved.

Nov 4, 16:30 EST
Investigating - Importing and exporting is unavailable at this time. We are working to resolve the issue.

Nov 24, 23:36 EST
Resolved - This incident has been resolved. An incorrect configuration change has been rolled back.

Nov 24, 22:56 EST
Investigating - We are currently investigating alerts around opening documents

Nov 25, 06:20 EST
Resolved - This incident has been resolved.

Nov 25, 05:45 EST
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 25, 05:33 EST
Identified - The issue has been identified and a fix is being implemented.

Nov 25, 05:16 EST
Investigating - We are currently investigating alerts around opening documents

Nov 25, 08:25 EST
Resolved - This incident has been resolved.

Nov 25, 08:15 EST
Identified - The issue has been identified and a fix is being implemented.

Nov 25, 05:58 EST
Investigating - We are currently investigating this issue.

Nov 26, 02:36 EST
Resolved - This incident has been resolved. We will be publishing a complete root cause analysis in a few days.

Nov 25, 21:14 EST
Update - Our team is fully engaged and investigating this issue.

Nov 25, 12:30 EST
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 25, 12:26 EST
Investigating - We are aware of an issue with sign-in and slow performance using Onshape.

Nov 26, 02:36 EST
Resolved - This incident has been resolved. We will be publishing a complete root cause analysis in a few days.

Nov 25, 21:14 EST
Update - Our team is fully engaged and investigating this issue.

Nov 25, 11:35 EST
Investigating - Users may experience errors when exporting drawings from documents. We are investigating the issue and working to mitigate the problem.

Nov 26, 02:37 EST
Resolved - This incident has been resolved. We will be publishing a complete root cause analysis in a few days.

Nov 25, 21:13 EST
Update - Our team is fully engaged and investigating this issue.

Nov 25, 15:16 EST
Monitoring - A fix has been implemented and our team is monitoring.

Nov 25, 13:39 EST
Investigating - Users may experience errors when importing and exporting 3D data from documents. We are investigating the issue and working to mitigate the problem.

Aug 30, 10:01 UTC
Resolved - This incident has been resolved.

Aug 29, 19:17 UTC
Investigating - We are working with Microsoft to investigate this issue. Please close the pop up until fix a is implemented.

Sep 2, 13:48 UTC
Resolved - This incident has been resolved.

Sep 2, 13:16 UTC
Investigating - Dropbox.com is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

Sep 23, 19:17 UTC
Resolved - This incident has been resolved.

Sep 23, 19:10 UTC
Update - We are continuing to investigate this issue.

Sep 23, 18:55 UTC
Investigating - We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

Oct 14, 12:49 UTC
Resolved - This incident has been resolved.

Oct 14, 09:06 UTC
Investigating - We are aware that Images and the preview of an images are not loading in Dropbox Paper.

Oct 21, 21:13 UTC
Resolved - This incident has been resolved.

Oct 21, 14:32 UTC
Investigating - The Google Drive and One Drive connectors in Dash are not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

Nov 14, 21:11 UTC
Resolved - This incident has been resolved.

Nov 14, 20:00 UTC
Investigating - Dropbox Chat is currently unavailable, we are investigating the issue.

Nov 18, 14:53 UTC
Resolved - This incident has been resolved.

Nov 18, 14:38 UTC
Identified - We are aware that DocSend has been impacted by the ongoing Cloudflare outage

Sep 18, 17:12 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Sep 18, 15:59 PDT
Update - We are continuing to monitor for any additional impact.

Sep 18, 14:55 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Sep 18, 13:50 PDT
Investigating - Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Sep 22, 22:31 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Sep 22, 22:16 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box AI within Box Hubs. We are continuing to monitor for any additional impact.

Sep 22, 21:50 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Sep 22, 21:41 PDT
Investigating - We are investigating an ongoing issue affecting Box AI within Box Hubs. We will provide more information as soon as it is available.

Oct 1, 12:00 PDT
Resolved - From approximately 2:25 PM to 03:01 PM US Pacific time, we observed an issue impacting Box Preview and Shared Links. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Oct 17, 08:07 PDT
Resolved - After further monitoring, this incident is now considered resolved. The All Files page service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Oct 17, 07:37 PDT
Update - Our team has taken steps to remediate this issue and is seeing improvement for All Files experience. We are continuing to monitor for any additional impact.

Oct 17, 06:55 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for All Files experience. We are continuing to monitor for any additional impact.

Oct 17, 06:36 PDT
Identified - Our team is investigating an issue with Box All Files page. Users may see 500 HTTP errors while accessing the All Files page.
We have identified the underlying cause of this issue and are working to take remediating steps. We will provide additional updates as they become available.

Oct 20, 03:08 PDT
Resolved - After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Oct 20, 02:40 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the SMS service. We are continuing to monitor for any additional impact.

Oct 20, 02:30 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Oct 20, 02:01 PDT
Investigating - Our team is investigating an issue with SMS service. Users may have issues to receive SMS when attempting to login to Box. We will provide additional information as it becomes available.

Oct 29, 23:51 PDT
Resolved - After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Oct 29, 23:16 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.

Oct 29, 22:50 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Oct 29, 22:36 PDT
Update - We are continuing to investigate this issue.

Oct 29, 22:29 PDT
Investigating - We are investigating an ongoing issue affecting Downloads, Preview, Box Sign and Box Notes. We will provide more information as soon as it is available.

Nov 10, 17:00 PST
Resolved - From approximately 5:00 PM to 5:14 PM US Pacific time, we observed an issue impacting Box Web Application and Public APIs. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Nov 23, 02:30 PST
Completed - The scheduled maintenance has been completed.

Nov 22, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 18, 13:51 PST
Scheduled - Starting on Saturday, November 22nd at 11:30 PM PST until Sunday, November 23rd 2:30 AM PST, Box will be conducting limited Resiliency Testing. Though no service impact is expected, this activity may result in short, intermittent service degradations such as brief slowness while using the box.com website, client applications, and API. We will be closely monitoring service metrics and do not expect an increase in 5xx errors during this window. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.

Aug 5, 17:15 EDT
Resolved - Our team has reprocessed all delayed payouts and we've confirmed they have been delivered as expected.

Thank you for your patience!

Aug 4, 12:29 EDT
Monitoring - Due to a PayPal outage, payouts scheduled to be sent on August 1st via the Monthly Payment Gateway have been delayed.

The outage has been resolved, and we will reschedule these payouts for later this week.

We will provide a final update when we can confirm all payouts have been sent successfully.

Aug 1, 10:47 EDT
Update - Due to a PayPal outage, payouts scheduled to be sent today via the Monthly Payment Gateway have been delayed.

Once the outage has been resolved, payouts will be rescheduled and we'll update this page with the updated payout schedule.

See [PayPal Status](https://www.paypal-status.com/incident/production) for details.

Aug 1, 10:22 EDT
Identified - Due to a PayPal outage, payouts scheduled to be sent today via the Monthly Payment Gateway have been delayed.

Once the outage has been resolved, payouts will be rescheduled and we'll update this page with the updated payout schedule.

Oct 21, 10:09 EDT
Resolved - This incident has been resolved.

We’ve mitigated the downstream impacts from the AWS outage yesterday. We will continue to actively monitor our services and provide updates if anything changes.

Oct 20, 23:02 EDT
Monitoring - We've implemented a workaround to bring our student experience back online. Both admin and student facing services are restored. With the many downstream impacts of today's AWS outage, we're monitoring our admin and student facing experiences overnight and will provide another update before noon EST on 10/21.

Oct 20, 22:24 EDT
Investigating - Student facing pages may be slow or unavailable due to downstream impacts of AWS outage. Our team is investigating workarounds. Will provide updates as soon as we have more information.

Oct 20, 15:59 EDT
Identified - Admin and student facing pages may be slow or temporarily unavailable due to the AWS outage. Our team is monitoring the situation closely. We’ll provide updates as soon as we have more information.

Oct 20, 15:17 EDT
Update - We continue to observe intermittent instability affecting parts of the platform.

Student-Facing Services:
- Purchasing courses and other products is operational.
- Access to courses and other products for existing students is operational.
- We’re investigating an issue impacting certificate downloads.
- We’re investigating an issue where some students aren’t receiving login confirmation codes.

Creator-Facing Services
- teachable.com is operational, and creators can log in normally.
- Our live chat support platform is currently inaccessible. Please email support@teachable.com for urgent inquiries.
- We’re aware of an issue where newly uploaded videos remain in a continuous “processing” state. We’re awaiting updates from our video transcoding provider and will share more information as soon as it becomes available.

Our team is actively monitoring all systems and working with our partners to restore full stability. We appreciate your understanding.

Oct 20, 12:19 EDT
Update - Our live chat support platform is currently inaccessible. Please email support@teachable.com for urgent inquiries. We appreciate your patience during this period of support downtime.

Oct 20, 11:37 EDT
Update - The teachable.com site continues to have access errors. As a workaround, anyone needing to sign into the Teachable platform can use the direct link below:

https://sso.teachable.com/secure/teachable_accounts/sign_in

Our most recent update regarding system status continues to hold true.

Oct 20, 11:16 EDT
Monitoring - We're continuing to monitor and address the impact of today's AWS outage.

At this time, all student-facing services are fully operational, and our team continues to actively monitor system performance. School plan purchases, upgrades, and downgrades have been successfully restored and are functioning as expected.

We’re aware of an issue affecting video processing for newly uploaded videos and are working with our video service provider to address this.

Oct 20, 10:27 EDT
Identified - We've identified a problem related to plan updates for Teachable school plan customers. New subscriptions, upgrades, and downgrades aren't being correctly reflected within Teachable schools at the moment.

All student-facing services continue to operate normally and our team is closely monitoring for other AWS outage impacts.

Oct 20, 09:40 EDT
Monitoring - Our services have been restored and are operating normally. AWS continues to report partial outages, and our team is closely monitoring. Thank you for your patience and understanding.

Oct 20, 09:15 EDT
Update - The teachable.com site is undergoing a DNS update preventing access to our marketing frontpage. To log into Teachable accounts, use the direct link below:

https://sso.teachable.com/secure/teachable_accounts/sign_in

Oct 20, 04:51 EDT
Update - We’re currently experiencing downtime due to a broader AWS outage. We will provide updates as more information becomes available from AWS. We appreciate your understanding.

Oct 20, 04:48 EDT
Identified - We’re currently experiencing downtime due to a broader AWS outage. We will provide updates as more information becomes available from AWS. We appreciate your understanding.

Oct 20, 03:56 EDT
Investigating - Our team has identified an issue that is impacting our platform. Thank you for your patience while we investigate.

Nov 10, 13:15 EST
Resolved - This incident has been resolved. We received reports of some customers intermittently unable to load their Student Hub pages. The underlying issue has been corrected, and we’ll continue to actively monitor to ensure full stability.

Nov 10, 12:18 EST
Investigating - We are currently experiencing downtime with our student facing pages. We have identified the issue and we are actively attempting to resolve the issue.

Nov 18, 17:07 EST
Resolved - This incident has been resolved. We will continue to actively monitor our services and provide updates if anything changes.

Nov 18, 10:38 EST
Monitoring - All areas of the Teachable platform experiencing downstream impact from today’s Cloudflare outage have been restored. We will continue to monitor performance throughout the day. More info: https://www.cloudflarestatus.com/

Nov 18, 09:16 EST
Update - Due to a Cloudflare outage, we are experiencing downstream impact on the Teachable platform.
More info: https://www.cloudflarestatus.com/

The following areas are currently experiencing degraded or no service:
• Logging into the Teachable admin area
• Accessing student content (desktop and mobile)
• Checkout pages and purchasing

We will provide updates as we work to restore services.
We apologize for the inconvenience and appreciate your patience.

Nov 18, 08:25 EST
Identified - Due to a Cloudflare outage, we are experiencing downstream impact on our platform. Customers may continue to see latency and error rates. We apologize for the inconvenience and thank you for your patience.

Dec 2, 15:15 EST
Resolved - Between 3:07 PM and 3:20 PM ET, Teachable experienced a disruption that resulted in approximately 20% of page loads failing. This was the result of a security-related incident. Our automated protection controls engaged as designed and successfully mitigated the attack. The platform is now operating normally.

Dec 4, 13:25 EST
Update - Our team continues to work closely with our email provider to fully resolve the remaining intermittent delivery failures. While we've seen continued improvement in delivery rates since yesterday, we're not yet at the full resolution.

We'll continue our close monitoring throughout the day and will share updates as we have more information.
Thank you for your continued patience as we work to get this fully resolved.

Dec 3, 18:21 EST
Monitoring - We're continuing to monitor email deliverability to Yahoo-based addresses. While some messages are now being delivered successfully, intermittent failures are still occurring.

We're actively working with our email provider to confirm full recovery and understand the remaining delays. These types of issues can take some time to fully stabilize, which is consistent with similar situations we've seen in the past.

We'll continue to monitor closely and will share another update in the morning. Thank you for your understanding while we get this fully resolved.

Dec 3, 10:46 EST
Investigating - We are currently investigating issues affecting email deliverability to Yahoo-based email addresses. This may impact all email types except OTP login codes, which continue to function normally.
Our team is working to identify the root cause and will provide updates as soon as more information is available.
Thank you for your patience while we work to resolve this.

Dec 5, 05:30 EST
Resolved - Incident Summary
Between 4:50am and 5:10am ET, Teachable experienced a brief period of unavailability. During this time, some visitors were unable to access teachable.com and related domains.

What Happened
A widespread outage at our upstream network provider, Cloudflare, temporarily disrupted traffic to Teachable. Because we route traffic through Cloudflare for security and performance, their outage prevented requests from reaching our platform.

Impact
Users may have encountered errors or been unable to load Teachable during the 20-minute window.

Resolution
Cloudflare resolved the issue, and access to Teachable was fully restored. No action was required from users, and all systems have remained stable since.

Reference
For transparency, Cloudflare’s public incident report is available here: Cloudflare Incident Report

• Omnichannel (Operational)

• Web Messenger (Operational)

• Fin AI Agent (Operational)


• Tickets (Operational)


• Knowledge Hub (Operational)


• Webhooks (Operational)


• Copilot (Operational)


• Outbound (Operational)


• Mobile Messenger (Operational)


• Inbox (Operational)


• Help Center (Operational)


• Reporting (Operational)


• REST API (Operational)


• Omnichannel (Operational)


• Apps and Integrations (Operational)


• Other (Operational)


• Web Messenger (Operational)

• Omnichannel (Operational)

• Omnichannel (Operational)

• Phone (Operational)

• REST API (Operational)

• Help Center (Operational)


• Other (Operational)

• Web Messenger (Operational)


• Fin AI Agent (Operational)


• Inbox (Operational)


• Webhooks (Operational)


• REST API (Operational)


• Mobile Messenger (Operational)

• Webhooks (Operational)

Aug 1, 15:24 UTC
Resolved - Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production

Aug 1, 14:37 UTC
Investigating - Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.

Sep 12, 18:39 UTC
Resolved - This incident has been resolved.

Aug 8, 20:13 UTC
Investigating - As a precautionary measure, we are temporarily disabling Klarna due to a processor issue

Oct 16, 17:33 UTC
Resolved - We are no longer seeing the error in our logs and PayPal orders are completing successfully

Oct 16, 16:54 UTC
Investigating - FastSpring has received alerts confirming that PayPal is down.
We will continue to monitor and will update you with changes.

Oct 20, 17:41 UTC
Resolved - All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.

Oct 20, 11:45 UTC
Update - Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor

Oct 20, 10:01 UTC
Monitoring - AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation

Oct 20, 09:24 UTC
Update - We continue to work with AWS to restore service

Oct 20, 08:28 UTC
Identified - We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring.
Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible.
We will provide updates here as more information becomes available.
Thank you for your patience and understanding.

Oct 20, 07:50 UTC
Update - We are continuing to investigate this issue.

Oct 20, 07:34 UTC
Investigating - Our cloud service provider is currently having issues with its service which is impacting our platform.

Oct 20, 21:45 UTC
Resolved - Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues.

Oct 20, 20:34 UTC
Monitoring - Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe.

Rebills are continuing to be processed and will require a few more hours to complete.

Oct 20, 19:06 UTC
Investigating - We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.

Nov 18, 14:56 UTC
Resolved - Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved.

Nov 18, 14:24 UTC
Investigating - Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.