Starting at 12:04 UTC, newly loaded Help Desk pages were failing to connect inbound Phone calls. The team has shipped a fix and all services are restored to normal functionality. Teammates that were experiencing errors will need to refresh the Help Desk to receive inbound Phone Calls.
Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour.
Affected components
Phone (Operational)
Posted Dec 06, 2025 - 20:25 UTC
This incident affected: Third Party Services (Intercom).