The issue affecting the Facebook API has been resolved, and message processing has returned to normal levels as of 3:15 PM UTC.
We apologize for the disruption and appreciate your patience while we worked to restore access. If you continue to experience any problems, please contact our support team.
Affected components
Omnichannel (Operational)
Posted Dec 06, 2025 - 20:25 UTC
This incident affected: Third Party Services (Intercom).