As of approx 09:00 UTC today, restarting Safari 26 on MacOS / iOS fixes the issue of the messenger not working in incognito mode or when "Advanced Tracking and Fingerprinting Protection" is enabled. We are following-up with Apple.
Affected components
Web Messenger (Operational)
Posted Dec 06, 2025 - 20:25 UTC
This incident affected: Third Party Services (Intercom).