This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour.
Affected components
Web Messenger (Operational)
Fin AI Agent (Operational)
Inbox (Operational)
Webhooks (Operational)
REST API (Operational)
Mobile Messenger (Operational)
Posted Dec 06, 2025 - 20:25 UTC
This incident affected: Third Party Services (Intercom).