Between 10:17 - 11:10 UTC today, quick replies in the Intercom messenger weren't working reliably. We rolled back a change that caused this issue. Apologies for the disruption.
Affected components
Fin AI Agent (Operational)
Tickets (Operational)
Knowledge Hub (Operational)
Webhooks (Operational)
Copilot (Operational)
Outbound (Operational)
Mobile Messenger (Operational)
Inbox (Operational)
Help Center (Operational)
Reporting (Operational)
REST API (Operational)
Omnichannel (Operational)
Apps and Integrations (Operational)
Other (Operational)
Web Messenger (Operational)
Posted Dec 06, 2025 - 20:25 UTC
This incident affected: Third Party Services (Intercom).